FAQs

1. Forgotten password – How to log into my old profile?

Click the link and fill in your username and e-mail address with which you have registered. We will send you a new password to log on. Then you can change it with your own, easy to remember a password.

2. How to shop at Casyopea?

You don’t have to be registered user to shop. If you have made your choice and have decided to purchase from us go to the product page you’ve chosen and clicked the button “Add to cart”. Then click on the “Basket” button. Here you can correct the products and their amount. You can also type your promo code next to the “Apply Coupon” field and our system will recalculate your order with greater discount. When you click on the red text in the “SPEEDY (At prices of courier)” you can see how much the shipping will cost you. After you are sure in your choice, click the “Proceed to check” button. That will lead you to the page with all your order details: link to log in/registration in the website (if you wish one), link to enter your promo code, notes, billing address, shipping address, your whole order, ways of payment. After you finish with all information, check “I have read and accept the terms & conditions” and click “Place order”. After that, you’ll see all your order details: number, date, address, contact name, a way of payment and the order. We suggest to print that page and to keep it.

3. How to register in Casyopea?

In the upper right side, you’ll see “My account”. After clicking you can fill your username and e-mail. Your account is created by clicking the activation link. You’ll receive further information on your e-mail.

4. Where to see my order list?

You can see it by clicking on the “My account” button on the upper right side. You can see all your orders and their status.

5. How can I browse goods in Casyopea?

Clicking on the product category on the right upper side of the page, you’ll see all products from the specific category with pictures and names. When you click one, you’ll see all the products. Here you can choose the product you prefer, to get more information and to see it bigger. You can order it by clicking “Add to cart” button.

A received order can be returned within 7 work days after getting it, if the products are not unwrapped, opened, used, with any abnormal presentation and all other conditions under Article 55 of the Law on consumer protection. The costs of returning the goods shall be borne by the buyer!